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RAVI
SAW

|

Results-driven Data Analyst with 5+ years of experience in Python, SQL, BigQuery, and Tableau across telecom and enterprise domains. Building ML/NLP pipelines, automating workflows, and delivering AI-assisted insights that drive measurable business impact.

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🏆 CPO Award
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01

ABOUT ME

Turning raw data into decisions that matter.

I'm a Data Analyst and Applied Data Scientist based in Bengaluru, India, with a passion for transforming complex data into clarity and action. My work spans telecom analytics, NLP automation, and AI-powered business intelligence.

At Tech Mahindra, I built TicketAIzer — a Python/NLP app that automated ticket clustering for 1,000+ support tickets, slashing manual triage by 40%. I also engineered self-updating Tableau dashboards on GCP serving real-time insights across millions of end-users.

I'm driven by the intersection of machine learning, generative AI, and business intelligence. I believe the best data work doesn't just answer questions — it shapes better decisions at scale.

Python SQL Tableau BigQuery NLP GenAI GCP Scikit-learn
// Profile
📍
Location Bengaluru, India
📧
Email ravisaw125@gmail.com
📞
Phone +91 9031862674
💼
Current Role Sr. Software Engineer @ Tech Mahindra
🎓
Education MCA — Jain University, Bengaluru
🏆
Recognition Pat on the Back — CPO Richard Lobo
🔍
Seeking Data Science · AI/ML · Analytics Roles
02

EXPERIENCE

Sr. Software Engineer MAY 2022 — PRESENT
Tech Mahindra · Bengaluru
  • Developed TicketAIzer — Python/NLP desktop app clustering 1,000+ support tickets using Scikit-learn & sentence-transformers, reducing manual triage effort by 40%.
  • Automated Tableau dashboards for telecom network analytics, reducing Root Cause Analysis (RCA) process time by 30% for 5+ business stakeholders.
  • Resolved critical data consistency issues and drove end-to-end process automation across 3+ major telecom data pipelines, improving workflow integrity.
  • Collaborated in Agile cross-functional teams of 8+ members delivering accurate, timely, data-driven outcomes for major telecom clients.
Data Analyst JAN 2021 — MAY 2022
iNetFrame Technologies · Bengaluru
  • Integrated data from 5+ sources including Oracle Inc. libraries, delivering end-to-end ETL pipeline solutions with robust error validation.
  • Automated ETL and reporting cycles, reducing report generation time by 35% and improving data accessibility across 4+ business teams.
  • Managed dashboards and documentation for 10+ deliverables, ensuring on-time completion and full project transparency.
Data Analyst JAN 2020 — JAN 2021
Sonyo Management · Bengaluru
  • Analyzed customer journey and product performance data for 3+ telecom clients, generating actionable business insights.
  • Automated recurring analytics workflows, saving 20% project time and improving reporting accuracy across monthly cycles.
  • Measured marketing and operational ROI across 5+ campaigns, producing insights that drove service innovation decisions.
03

TECH STACK

// Core Proficiency
Python92%
SQL90%
Tableau88%
BigQuery / GCP82%
Machine Learning / NLP80%
Generative AI / LLMs75%
// ML & AI Libraries
Scikit-learn
NLTK
Sentence Transformers
NLP Pipelines
Prompt Engineering
LLM Workflows
// Data & BI
ETL Pipelines
Data Wrangling
Statistical Analysis
Root Cause Analysis
Business Intelligence
Process Automation
// Domain & Workflow
Telecom Analytics
Network Performance
Support Operations
Agile
GitHub
04

KEY PROJECTS

01
// 2025 · Tech Mahindra
TicketAIzer
Intelligent Ticket Clustering System

Python desktop application using NLP (NLTK, sentence-transformers) to cluster 1,000+ support tickets, generate matplotlib visualizations, and produce exportable Excel reports with an interactive GUI. Dramatically streamlines issue identification and reporting.

Analysis time reduced by 40%
Python NLTK Sentence-Transformers Scikit-learn Matplotlib Tkinter GUI Excel
02
// 2023 · Tech Mahindra
Automated Network Analysis Dashboard
Live Telecom Monitoring Platform

Self-updating Tableau + GCP + SQL dashboard for live telecom network monitoring across 3+ telecom networks. Delivers real-time insights to millions of end-users, enabling proactive decision-making and cutting root cause analysis time by 30%.

RCA time cut by 30%
Tableau GCP BigQuery SQL Telecom Real-Time Analytics
05

EDUCATION

🎓
MCA — Master of Computer Applications
Computer Science & Information
Jain University · Bengaluru
// 2021 — 2023
🎓
BCA — Bachelor of Computer Applications
Computer Science & Information
Makhanlal Chaturvedi University · Bhopal
// 2016 — 2019
06

AWARDS & CERTIFICATIONS

🏆
Pat on the Back Award
Tech Mahindra
Awarded by CPO Richard Lobo · March 2025
☁️
Introduction to Generative AI
Google Cloud Training (Coursera)
February 2024
🐍
Python for Data Science
Udemy
2023
📊
Certified Data Analyst
AnalytixLabs · Bengaluru
2020
07

GET IN TOUCH

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Open to Data Analyst, Applied Data Science, and AI/ML Engineer opportunities. Whether you have a role, a project, or just want to connect — my inbox is always open.